This Year, Resolve to Show Up.
90% of a successful guest services strategy can be taken care of by simply showing up. If you’re a volunteer, show up on time. Don’t call out unless it’s an emergency. Remember your role on...
Latest posts
2022 Year in Review: Books
Earlier I shared the top ten most-read and / or personal favorite blog posts of 2022. Today we turn our attention to everyone’s favorite list: the top ten reads of ’22. If you’ve been around...
2022 Year in Review: Posts
It’s become as predictable as an unwanted fruitcake and a radio-style guerilla attack of I Want a Hippopotamus for Christmas. That’s right, I’m talking about everyone’s year-end top ten list. Here are – in no...
Merry Christmas from the Franks Family!
(If you’re an email subscriber or RSS feed reader can’t see this year’s Christmas card, click here.) Thanks for being a reader in ’22! I’m grateful for you. Celebrate Jesus today. Make much of him, his...
The Full List of Our 2023 Training Opportunities
I have a confession to make: out of all of the meetings I sit in during a given calendar year, one of my very favorites is the day where we plan out the next calendar...
Don’t Forget Your First-Time Guests this Christmas!
We are mere days away from Christmas Eve services, which means – if you’re in church world or the guest services space – you don’t have time to be reading this what are you doing...
Danny Recommends: Psalms in Six Months
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Get Free Training with a 2023 Guest Services Weekender!
Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...
Top Ten Quotes: Unreasonable Hospitality
I’ll just jump right in: one of the top five books I’ve read this year is Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. It’s written by Will Guidara, the general...
Why Consistency Matters in Guest Services
There is a difference between your Guest Services team and your guest services culture. One has everything to do with what we do, the other has everything to do with who we are. And no...
