We don’t often put a lot of emphasis on parking lots in church world, and for good reasons: they’re not ground zero of ministry. They’re not where real church happens. They’re…kinda boring. But the parking...
I’m a fan of inbox zero. I believe that you should get to inbox zero or get out of the ministry. I’ve shared tips to slay your inbox. But just as physical inboxes were mostly...
One of the books on my summer reading list is The Coddling of the American Mind: How Good Intentions and Bad Ideas Are Setting Up a Generation for Failure. While I’m not quite finished with...
As noted before, there are as many ways to structure multi-site churches as there are multi-site churches. But there is one conversation that persistently arises in almost any multi-site model, and that’s the question of...
I recognize that I came off the top rope in that post title. I’m not mad at you, really. But like a good parent, I’m not mad, I’m just…frustrated. Frustrated as I go into retail...
Chip Conley was a legend in the hotel industry. He had served as CEO of Joie de Vivre Hospitality for 26 years. At age 52, a young tech wizard invited him to leave it all...
Circle the ol’ Guest Services block a few times, and you’ll eventually have a fender-bender with the problem of pragmatism: aren’t we simply pandering to the base desires of the people we’re serving? Because let’s...
In a recent post, I said that policies exist to help our teams do our jobs, but they must be to the benefit of our guests. In other words, a policy that we hide behind...
Churches love policies almost as much as they love covered dish suppers: No food or drinks in the auditorium No one is seated during a reflective moment Ushers must wear coats and ties Any salmonella...
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
