First-Time Guest Bags: Why They Matter (and What We Use)
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
Latest posts
How Does a Hospitable Culture Apply to the Front Desk?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
The Parable of the Peppered Moth
In his book Awaken Your Genius, former rocket scientist Ozan Varol tells a fascinating story of Britain’s peppered moth. At one point in their history… …98 percent of the moths were light-colored. Only 2 percent...
Only Two Weekenders Remain for 2024!
If you’ve never been a part of our (FREE!) Guest Services Weekender, you still have two more chances this calendar year: Why choose a Weekender? Register for August. Register for November. While Weekenders are free,...
Don’t Be the Solution.
There are times in leadership that we are tempted to be the solution to every problem. Experiencing a leadership challenge? No problem. Give me some time to think about that and I’ll craft an answer....
Danny Recommends: This Big Ol’ Clipboard
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Why We Changed Our First-Time Guest Gift
I’m a long-time believer in first-time guest gifts. They’re an easy way to say thank you to a guest for trusting you with their time. But a few years back, I became convinced that our...
Top Ten Quotes: Generous Justice
I’ve had Dr. Tim Keller’s Generous Justice: How God’s Grace Makes Us Just on my Kindle for some time, but just recently got around to reading it. And what a tragedy, because “social justice” is...
How to Take Notes on a Book
Reading is one of my favorite things to do, both on the personal and professional levels. I try to read non-devotional material at least 30 minutes per day, which sometimes means I end up reading...
How Does a Hospitable Culture Apply to an Election Season?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
