Latest posts

What To Do When A Volunteer Lets You Down

If you work with people, it’s only a matter of time before you’re going to find yourself disappointed, frustrated, and angry. People fail. They mess up. And when that person is a volunteer, it can be...

The Gift of Time

Do Sunday mornings stress you? Does it seem like there’s always a last-minute runaround in order to be ready to welcome guests? Are you constantly worried about your team’s ability to get everything set up...

Flashback Friday: Don’t Just Intersect.

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I get confused sometimes. I’m not referring to walking into a room...

Thursday Three For All: True South, First-Time Counselees, and Hurricane Prep

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...

Are You Prepared?

As I type, we are smack in the middle of hurricane preparations. If you’re not enrolled in the Jim Cantore School of Freak Out, you may not know that Florence is on her way to...

Top Ten Quotes: No Little Women

Earlier this year I told you that one of my summer reading goals was to read more “non-white guy” voices. I asked you – the reader – for suggestions of your favorite authors and books,...

Don’t Mishandle The Handoff

Sunday morning: you’ve navigated a half a hundred conversations anywhere from a few seconds to a few minutes long. You’ve fielded questions, given counsel, and suggested next steps. And somewhere in the middle was a question...

Flashback Friday: Who’s Gonna Stay at 30k?

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   It’s football season. Which – for my wife – means one thing:...

Thursday Three For All: Service Recovery, Fall Communication, and Accent-Free Reporting

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...

Q&A: How Do I Recruit Volunteers In A New Church Plant?

Q: Our church officially launched earlier this fall. We had an incredible group of Guest Services team members who impressed everyone. Now we’re working to continually improve. How can we continue to recruit volunteers moving forward?...

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