Flashback Friday: Why You Need a VHQ
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! One of our values for our First Impressions team is “Attend One,...
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Thursday Three For All: On Books, The Word We Should Stop Using, and Arguing Lynx
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
2018 Summer Reading List: Mine.
Yesterday I offered up ten books I think you should try reading this summer. Today, I’d like to share my own stack that I’ll be working through. But before I get to the list, let...
2018 Summer Reading List: Yours.
It’s summatime, summatime, sum-sum-summatime. And summatime means catch-up-on-your-reading time. Seriously, what are beaches, back porches, and poolsides for if not to break out your paperback or Kindle and make yourself smarter? (And don’t say “for...
Has Your Guest Services Culture Turned Toxic?
Poison is a funny thing. We’re not talking about the late 80’s hair band, here, although they were very funny. (Some would say those guys were nothin’ but a good time.) No, I mean funny more in an...
Flashback Friday: Don’t Drop Your Training, Drip It.
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! “We just don’t have time to properly train our volunteers.” “I don’t...
Thursday Three For All: Church Consumers, Declining Churches, and Toy Story Voiceovers
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Should My Church Charge for Coffee? (repost)
I’m out of the office this week, so I’m dusting off the Q&A archives and delivering up this post, originally published on January 18, 2017. Q: Our church has always served coffee on...
Help Them Help Them
This post originally appeared on December 9, 2010. It’s the post so nice, I named it twice. If you’re a leader of people, part of your job is to help people help people. In...
8 Tips for Better Signage
I recently read Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer. It’s a book by a salesman and for sales people, but – like all books of this stripe – there are things the...
