Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some of the Summit’s approach and practices? [Matt Pearson,...
I recently finished reading the delightful biography of Marty Sklar, the equally-delightful Disney Legend who served as an Imagineer for an astonishing 50 year career. He joined the Disneyland team in 1955, which means he...
So much of guest services is about getting the experience right: we proactively plan the experience, thinking through every touchpoint from the perspective of our guests. We mentally work through variables and contexts, attempting to...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Every time a guest shows up at your church, you have a...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
As I type, I’m sitting in my sometimes-remote-office, Starbucks. It’s Tuesday, May 29, in the year of our Lord 2018, and we’re 90 minutes away from The Shutdown. If you’re in the distant future and...
If you are a multi-site church, chances are that at least one of your locations is in a facility you do not own. For us, we currently have just over half of our eleven campuses...
I go through drive throughs a lot. It’s not a fact that I’m necessarily proud of, but it’s a fact, nonetheless. Before I complain about drive throughs, I should mention that (a) I’ve never worked...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! One of our values for our First Impressions team is “Attend One,...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
