Q&A: What Should I Say To Our First Time Guests?
Today’s question comes from a recent email. In order to protect the “new leader’s” identity, I’m allowing the asker to remain anonymous. Q: Do you have any tips on what to say or what...
Latest posts
Who’s Replacing You?
It’s not a question of if you’ll be replaced as much a question of when. You’ll eventually take another job. One day you’ll retire. You’ll accept a promotion, move to a new position, or tackle an entirely new...
Baby, Do You Need A Hug?
Her slumped shoulders and shaky hand betrayed her attempt at emotional composure. And for good reason: as a first time guest at our church, she had just revealed to one of our volunteers that she’d...
Flashback Friday: Five Reasons Your New Volunteers Don’t Come Back
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Imagine the scenario: you’ve made a big push to invite new people...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Top Ten Quotes: The Service Culture Handbook
We’re currently in the middle of a reboot of our church staff guest services training. That’s not just training the people who are in charge of first impressions at a campus level…that’s everyone who leads anyone who...
Multi-Site: What’s Your Structure?
It’s a conversation I’ve had at least four times in the last couple of weeks. It’s a question of accountability and org charts, of DNA and influence, of standards and procedures. If you’re a multi-site...
Who Did You Speak To?
Quick. Think back to this weekend’s services. Before. During. After. As you were walking through the hallways. As you were mingling in the lobby. As you were putting out fires and tweaking last minute plans...
Flashback Friday: Don’t Fix It On Sunday
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! We’ve all been there. You’re heading through the normal routine of the...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
