Published: 3 days ago

Flashback Friday: Do Something Different

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Yesterday was Father’s Day, which means one thing in our family: Ice cream for dinner. Father’s Day Ice Cream Dinner has …

Published: 4 days ago

Thursday Three For All: Connecting People, Email Summaries, and Lava Time Lapse

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   You can’t connect people like this. …

Published: 5 days ago

Give That First Timer A Confidence Boost

A couple of days ago I experienced a miraculous moment. Not necessarily in the spiritual / supernatural sense, though one might say it was close. I had the supreme pleasure of eating at a world-renowned barbecue joint for the first time. It’s a place …

Published: 6 days ago

Top Ten Quotes: None Like Him

I just wrapped up None Like Him: 10 Ways God is Different from Us (And Why That’s a Good Thing) by Jen Wilkin. And…wow. What a refreshing, focused, renewed look at the character of God. Jen delivers the goods chapter after chapter, inviting the reader to …

Published: 7 days ago

You Don’t Work With Dummies

I get it. You’re the smartest person you know. No one else can do the job (whatever job!) as well as you can. If you were in charge of the world, well…she’d be a much better place. While you may never say that, it’s …

Published: 1 week ago

Flashback Friday: “We’ve Never Done It That Way Before.”

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   If you haven’t heard it yet, you will. Leaders face the tension of protecting the core values of the organization while …

Published: 2 weeks ago

Thursday Three For All: Time Management, Food Trucks, and Juggling Rubik’s Cubes

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Time Management Begins With Being Organized …

Published: 2 weeks ago

Q&A: How Do You Handle The Altar Call?

Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some  of the Summit’s approach and practices? [Matt Pearson, Campus and Teaching Pastor, The Church at West Franklin, …

Published: 2 weeks ago

Are You A “Yes If” or “No Because” Leader?

I recently finished reading the delightful biography of Marty Sklar, the equally-delightful Disney Legend who served as an Imagineer for an astonishing 50 year career. He joined the Disneyland team in 1955, which means he personally worked for the man himself for more than …

Published: 2 weeks ago

Getting Things Right When You Get It Wrong

So much of guest services is about getting the experience right: we proactively plan the experience, thinking through every touchpoint from the perspective of our guests. We mentally work through variables and contexts, attempting to put ourselves in the shoes of those we serve. …

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