Published: 14 hours agoNew

Who Can I Add To The Circle?

If you’re a volunteer or a leader of volunteers, this question has to be your refrain. You can’t do it all, and you shouldn’t try. You should constantly seek to replace yourself. Your knowledge and experience shouldn’t live and die within your own soul. Leith …

Published: 2 days agoNew

State of the Blog: 2017 Survey Results

If you will, dear readers, allow me to indulge you in a little inside talk. You are the group who makes this site what it is. You’re the faithful community who reads, comments, gives feedback, and engages in robust email conversations around the content. …

Published: 5 days ago

Flashback Friday: Practical Ways to Prep for Easter

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Like death, taxes, and Donald Trump, Easter is a reality. The good news is it’s a better reality than those other …

Published: 6 days ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   How to Make a Guest’s First …

Published: 7 days ago

Q&A: How Should We Brand Our Welcome Desk?

Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label it…does just “welcome” say enough or should it have …

Published: 1 week ago

Top Ten Quotes: The Heart of Hospitality

There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is able to get to the core of the issue …

Published: 1 week ago

#FakeNews Your Guest Services Team is Spreading

Fake news. It’s all over the … well … news. Nightly network broadcasts, social media feeds, presidential tweets, and water-cooler conversations seem to revolve around these ideas of who said what and what did it mean and where was the source and were the …

Published: 2 weeks ago

Flashback Friday: No More Ghost Towns

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Imagine for a moment that you serve on the guest service team at your church. You show up faithfully each week. …

Published: 2 weeks ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   It’s Not Me, It’s You: Why …

Published: 2 weeks ago

Crossbridge Church (Sugar Land, Texas)

Today I’m launching a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT destination? Have …

%d bloggers like this: