Published: 20 mins agoNew

10 Ways to Make Your Seating Team More Effective

If your church has a seating team, you’ve seen seaters who are too pushy. Seaters who are too passive. Seaters who panic at the first sign of a backup of guests. It doesn’t have to be that way. Your team can be a well-oiled …

Published: 3 days ago

Flashback Friday: The Reason Our Volunteers Disengage

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   I’m a few chapters in to Simon Sinek’s latest book, Leaders Eat Last: Why Some Teams Pull Together and Others Don’t. It’s a …

Published: 4 days ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   Preachers, Keep a Close Watch on …

Published: 5 days ago

Take Ten.

I am what you would call a maximalist. Now in fairness, I’m not 100% sure that’s a word, nor am I 100% sure that if it is a word, I’m using it correctly. So let me explain what I mean by it: I tend to push …

Published: 6 days ago

Who Can I Add To The Circle?

If you’re a volunteer or a leader of volunteers, this question has to be your refrain. You can’t do it all, and you shouldn’t try. You should constantly seek to replace yourself. Your knowledge and experience shouldn’t live and die within your own soul. Leith …

Published: 1 week ago

State of the Blog: 2017 Survey Results

If you will, dear readers, allow me to indulge you in a little inside talk. You are the group who makes this site what it is. You’re the faithful community who reads, comments, gives feedback, and engages in robust email conversations around the content. …

Published: 1 week ago

Flashback Friday: Practical Ways to Prep for Easter

Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you!   Like death, taxes, and Donald Trump, Easter is a reality. The good news is it’s a better reality than those other …

Published: 2 weeks ago

Thursday Three For All

It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the entire article.)   How to Make a Guest’s First …

Published: 2 weeks ago

Q&A: How Should We Brand Our Welcome Desk?

Q: We did a rebranding and new campus wide signage over the last year. One area I haven’t added signage to is the welcome desk in our front foyer. I can’t decide how to label it…does just “welcome” say enough or should it have …

Published: 2 weeks ago

Top Ten Quotes: The Heart of Hospitality

There are certain authors that you know will consistently hit it out of the park. Micah Solomon is one of those guys for me. A prolific writer on the art of customer service, Micah is able to get to the core of the issue …

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