Don’t Drop Your Training; Drip It.
“We just don’t have time to properly train our volunteers.” “I don’t know what they need to know.” “I told them where to stand and what to do. That’s enough, right?” “Nobody ever shows up,...
Latest posts
Ten Questions You Should Ask (And Answer) This Summer
The downtime of summer is a great time for reflection. I’m not talking about that weird aluminum foil thing you use to catch the sun’s rays on the beach and tan under your chin(s). Nope,...
Flashback Friday: Grow Small Before You Go Big
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! The best ministry leaders are dreamers. Huge visionaries. Think-ten-years-ahead kind of people....
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
City Church (Tallahassee, Florida)
This is the fourth in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
Top Ten Quotes: The Curious Christian
I wasn’t curious about Barnabas Piper’s third book. Or I suppose I should say: I wasn’t curious about curiosity. As a guy who is rapidly approaching middle age, I didn’t think I could qualify as...
Ten Low Or No-Cost Ways To Up Your Guest Services Game
When it comes to quality in ministry, many of our minds automatically gravitate to plush facilities, a/v systems that would rival a U2 concert, or a kids area that looks like something straight out of...
Flashback Friday: Mechanics vs. Organics
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m not a big fan of mechanical change. That’s what happens when...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: What Metrics Do You Measure?
Q: I am new to our Guest Experience Ministry. I am curious: what are you measuring in your ministry? What, to you, constitutes success? [Thea King, Director of Guest Experience, First Baptist Church, Windermere, FL]...
