Hear What They’re Not Saying
People won’t always tell you what they need. Sometimes it’s because of pride (“I can handle it on my own.”). Sometimes it’s because of fear (“What if they laugh or say ‘no’ to my request?”)....
Latest posts
Flashback Friday: Why We Need Passion Week
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Christians are funny creatures. We embrace tradition and eschew tradition. We point...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Crossroads Christian Church (Brooklyn, New York)
This is the third in a monthly series of posts called Guest Services Road Trip. Join me in traveling the country (maybe the globe?) from the comforts of our collective iDevices, interviewing leaders who are in the trenches of...
Top Ten Quotes: Creativity, Inc.
I first read this fantastic book when in came out in 2014. We recently re-read a portion of it for our staff meeting, which has generated new ideas and practices for some of our workflows....
Corporate Chronology: Moving Your Church Past “Us” vs. “Them”
I grew up in a small town. The majority of people who lived there were like me: they’d always lived there…all their life plus nine months. Their daddy was from there, and his daddy, and his daddy...
Flashback Friday: The Procrastinator’s Guide to Easter
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! (One quick note: Easter doesn’t actually happen this Sunday, but nine days from now. Relax…you’ve...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Do You Follow Up With Easter Guests?
Q: Do you all do anything different from a Guest Services perspective on Easter? What has been the two to three most helpful things about handling Easter (either before, during, or after the services)? [Trent Linville,...
The Puppet Ministry Is Dead. Long Live The Puppet Ministry.
Just in case you’re one of the few who fell for Saturday’s post hook, line, and sinker (and a few of you have confessed as much), I’d like to issue my annual reminder that you shouldn’t...
