Latest posts

Top Ten Quotes: The Infinite Game

Simon Sinek’s The Infinite Game tackles the topic of … well … infinite games (no need to get crazy-creative with titles, am I right)? Sinek sets up the categories of finite games – those with...

How to Lead a Grandfathered-In Volunteer Team

Q: Now that you’re gonna be a grandfather, do you plan on making these types of puns in future post titles? [Suddenly-disgruntled blog reader, Monowi, Nebraska] A: Probably. (And please, call me “Pops.” Grandfather was...

Preach Your Announcements

Church announcements tend to be the pariah of the weekend service. They can be too long, too boring, too fuzzy, or there’s just too many. In our context, we often use a plumb line that...

Q&A: What Do You Do With Your First-Time Guest Surveys?

The following question came from a participant in our recent One-Day Workshop. Q: When you receive a completed survey from a first-time guest, how much of that feedback is actionable? A: All of it. That’s...

Franks Family: Party of Ten

Today, some personal news: In the wild season that has been 2020-2021, our family has managed to eke out some celebrations along the way: A couple of engagements at the start of this whole thing...

What’s Your Lane?

On the team that I lead, we will occasionally revisit the topic of our “lanes:” We know that on our team, we are responsible for a certain number of things. But just because one particular...

Danny Recommends: Signicade

Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...

Your Biggest Guest Services Needs Probably Won’t Surprise You.

Most church leaders are not caught off guard by the things that stand between their church and a guest-friendly culture. No clear onboarding process? They usually know about it. Systems and scripts that speak more...

Road Trip Wrap-Up (and Plotting Our Next Course)

Last week we marked a milestone on the blog, and if you’re newish around here, I want you to be in the loop. Since February 2017, we’ve criss-crossed the country (virtually) to read stories of...

Two Cities Church (Winston-Salem, North Carolina)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...