4 Ways to Know You’re Addicted to Innovation
In a recent post we talked about the art of innovation: we’re created as creative creatures, and creating is a good thing. Except when it’s not. Except when innovation comes at the cost of clarity....
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Addicted to Innovation
Leaders, thinkers, and creatives tend to love the art of innovation: let’s try this thing or what if we did x or simply hey, what if…? And there’s nothing wrong with innovation. God created us...
First-Time Guest Bags: a Q&A
The recent posts on our First-Time Guest bags and our redesigned First-Time Guest cups have sparked a few further questions via email, text, and social media. It’s giving me flashbacks of fourth grade Danny, who...
Danny Recommends: Step2 Neighborhood Wagon
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
What’s Your $2 Hot Dog?
One of my favorite books is Will Guidara’s Unreasonable Hospitality, and one of my favorite stories from the book is the tale of the $2 hot dog. If you’ve heard a podcast, read an article,...
Top Ten Quotes: The Common Rule
I’m going to shoot straight with you: there are plenty of books that I choose to read precisely because (a) I don’t want to and (b) I know I desperately need to. The Common Rule:...
First-Time Guest Bags: Why They Matter (and What We Use)
This is an updated version of a previous post. For several years now we’ve handed out a small gift bag to all of our first-time guests (FTGs). There are three reasons why we do it,...
How Does a Hospitable Culture Apply to the Front Desk?
We’re in an ongoing series called Hospitable Culture. The big question is this: What if hospitality isn’t something we do, it’s simply who we are? In other words, what if we could bump hospitality beyond...
The Parable of the Peppered Moth
In his book Awaken Your Genius, former rocket scientist Ozan Varol tells a fascinating story of Britain’s peppered moth. At one point in their history… …98 percent of the moths were light-colored. Only 2 percent...
Only Two Weekenders Remain for 2024!
If you’ve never been a part of our (FREE!) Guest Services Weekender, you still have two more chances this calendar year: Why choose a Weekender? Register for August. Register for November. While Weekenders are free,...
