Flashback Friday: Cruise Ship or Battleship?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Last week our family took our first cruise. Merriem’s mom & dad...
Tagged: customer service
What is the Cost of Bad Service?
I recently read The Experience, a new book by Bruce Loeffler and Brian Church. In it, Bruce draws on his decade experience as a Walt Disney World cast member to help organizations get better at delivering...
Flashback Friday: Your Church Ain’t the DMV
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! A few weeks ago I endured that American tradition, the event that’s as...
Gabriella Makes Nordstrom Great
Guest Blogger Week rolls on with Jason Young. Jason is the Director of Guest Services for North Point Ministries. He has worked as a consultant for Ford, LifeChurch.tv, LifeWay, Chick-fil-A, Catalyst, among many others. He and his family live in...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
A Tale of Two College Visits
My buddy Mike Waddey and I have been friends for nigh unto a quarter century. It was a hot July day in 1991 when two rail-skinny kids showed up for freshman orientation at Union University....
Flashback Friday: What Did Your Words Just Say?
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! Sunday. The grocery store. A quick stop on the way home from church...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
You Know What To Do, But…
…do you know why you’re doing it? I’ve written here before about The Why Behind The What. It’s a foundational part of our onboarding training for our guest services volunteers. When we train, we spend next to...
Thursday Three For All
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the bold print to read the entire...
