Latest posts

Q&A: How Do You Handle The Altar Call?

Q: We are trying to figure out best practices for the response time / invitation for our services on Sunday morning services. Would you mind sharing some  of the Summit’s approach and practices? [Matt...

Getting Things Right When You Get It Wrong

So much of guest services is about getting the experience right: we proactively plan the experience, thinking through every touchpoint from the perspective of our guests. We mentally work through variables and contexts, attempting...

Is It Time To Shut ‘Er Down?

As I type, I’m sitting in my sometimes-remote-office, Starbucks. It’s Tuesday, May 29, in the year of our Lord 2018, and we’re 90 minutes away from The Shutdown. If you’re in the distant future...

Does Multi-Site = Multi-Standards?

If you are a multi-site church, chances are that at least one of your locations is in a facility you do not own. For us, we currently have just over half of our eleven...

Are You Paying Attention?

I go through drive throughs a lot. It’s not a fact that I’m necessarily proud of, but it’s a fact, nonetheless. Before I complain about drive throughs, I should mention that (a) I’ve never...