Latest posts

What Is Your Work Process?

I’m ashamed to admit that I am just getting around to reading What’s Best Next, Matt Perman’s excellent book on productivity, and perhaps one of the most talked-about productivity books of the last five years....

Multi-Site: Getting Past the “Video Pastor”

Each week as I read through our first-time guest surveys, I know there will be some predictable trends. First-timers are prone to talk about the organizational hospitality they sensed when they arrived, the excitement...

Visible vs. Invisible

In guest services, there is a fine line between being visible and staying invisible. As a guest services volunteer, it’s not always easy to know how to strike that balance. But as a guest,...

Q&A: How Much Time Do We Need Between Services?

Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have...

The Gift of Time

Do Sunday mornings stress you? Does it seem like there’s always a last-minute runaround in order to be ready to welcome guests? Are you constantly worried about your team’s ability to get everything set...