Bring Home Baby Franks.
Occasionally I’ll hijack this blog away from all things guest services and divert it to the purely personal, and today is unapologetically one of those days. Our kids Jacob and Summer recently went public with...
Latest posts
Answer Some Questions, Win a Few Bucks.
The annual blog survey is back! A dozen or so quick questions that you can answer in a few minutes and get a chance at a $50 Amazon gift card. All answers are anonymous, unless...
“Auto-Pilot Expertise” vs. Bedside Manner
Gather ’round, kiddies: Grandpa is going to regale you with stories of a recent medical procedure. Editor’s note: please don’t. A few weeks back I had a couple of spots removed (hey 1985 Danny: just...
Top Ten Quotes: Humor, Seriously
What do you get when you take two Stanford Business School profs, toss in some academic research, and sprinkle on a bit of improv training? You get a book that looks a lot like Humor,...
Do You Know Your Chronotype?
Here on the blog, I’ll occasionally dip a toe into a topic that’s far too deep for me to talk about intelligently. That’s certainly the case with today’s productivity tip du jour, so I’ll lean...
How to Structure Your Guest Follow Up Process
We’re slowly building an all-encompassing series on why and how to follow up with your church’s first-time guests. (You can see the first in the series here.) Today: how exactly should your first-time follow up...
2022 Training Dates: Pick Your Spot!
It’s time for another trip around the sun, which means our team has been hard at work outlining our 2022 Training Calendar. One of our staff values is that we want to “show our work,” meaning...
2021 Year in Review: Books
Earlier I shared the top ten most-read posts of 2021. Today, my top ten reads get their time in the sun. Again this year, I’ve stuck with my minimum :30 per day. I find that...
2021 Year in Review: Posts
‘Tis the season for everyone’s version of a top ten list. Here are – in no particular order – some of the most read posts from the last twelve months. If you haven’t read ’em,...
Merry Christmas from the Franks Family!
(If you’re an email subscriber or RSS feed reader can’t see this year’s Christmas card, click here.) Thanks for being a reader in 2021! It’s been another busy year in our ever-growing family, and I’m grateful...
