You know the research: people decide within 1/10 of a second whether or not you’re trustworthy. In 1/3 of that time, a glance at someone’s face will cue you on their status and attractiveness. But...
For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...
…unless you’re willing to get your hands dirty. Often, the mark of a leader is that they see things others can’t see just yet. They notice how the present reality falls short of the original...
I’ve mentioned before that I serve in a central staff role at a multi-site church. That means that I coach all of our Guest Services staff members at our campuses. As you can imagine, that...
In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today, let’s...
I first encountered John DiJulius in 2014 when I picked up a copy of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service. It wasn’t exactly what I expected (DiJulius is a high-end salon owner,...
There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my way...
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a bit...
The following is an excerpt from our One-Day Workshop: After the First Visit, covering the moments and the months after a guest shows up at your church for the first time. Want to know more?...
