Want to be Missional? Move.
For all of the church’s talk of “being on mission,” “living sent,” and “pursuing a Great Commission lifestyle,” I fear we may be overlooking one of the easiest ways to get the gospel into the...
Latest posts
Don’t Point Out the Mud…
…unless you’re willing to get your hands dirty. Often, the mark of a leader is that they see things others can’t see just yet. They notice how the present reality falls short of the original...
Multi-Site: Avoiding “Corporate Syndrome”
I’ve mentioned before that I serve in a central staff role at a multi-site church. That means that I coach all of our Guest Services staff members at our campuses. As you can imagine, that...
Days of Signs and Wanders
In a recent post we talked about the irony that a $25 billion global brand has failed – in at least a couple of occasions – to invest in a hundred buck sign. Today, let’s...
Top Ten Quotes: The Customer Service Revolution
I first encountered John DiJulius in 2014 when I picked up a copy of Secret Service: Hidden Systems that Deliver Unforgettable Customer Service. It wasn’t exactly what I expected (DiJulius is a high-end salon owner,...
It’s a Sign.
There are a couple of Starbucks locations in town that are currently undergoing a remodel. The first, I saw a few weeks ago when I was swinging by for a grande Pike on my way...
Cherry Hills Church (Springfield, Illinois)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Q&A: What Advice Would You Give to Someone Just Starting Out?
Q: What advice would you give to a 25 year old starting to develop people in guest services and in church work? [Alex Valverde, Cross Pointe Church, Duluth, Georgia] A: I am always a bit...
“What’s In It For Me?”
The following is an excerpt from our One-Day Workshop: After the First Visit, covering the moments and the months after a guest shows up at your church for the first time. Want to know more?...
Multi-Site Basics
You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...
