It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
I’m ashamed to admit that I am just getting around to reading What’s Best Next, Matt Perman’s excellent book on productivity, and perhaps one of the most talked-about productivity books of the last five years. I...
Each week as I read through our first-time guest surveys, I know there will be some predictable trends. First-timers are prone to talk about the organizational hospitality they sensed when they arrived, the excitement of...
In guest services, there is a fine line between being visible and staying invisible. As a guest services volunteer, it’s not always easy to know how to strike that balance. But as a guest, whenever...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I work in a church office. And if you’ve ever worked in...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have multiple...
If you work with people, it’s only a matter of time before you’re going to find yourself disappointed, frustrated, and angry. People fail. They mess up. And when that person is a volunteer, it can be...
Do Sunday mornings stress you? Does it seem like there’s always a last-minute runaround in order to be ready to welcome guests? Are you constantly worried about your team’s ability to get everything set up...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I get confused sometimes. I’m not referring to walking into a room...
