8 Tips for Better Signage
I recently read Customer Satisfaction is Worthless, Customer Loyalty is Priceless by Jeffrey Gitomer. It’s a book by a salesman and for sales people, but – like all books of this stripe – there are things the...
Latest posts
Flashback Friday: Ten Low Or No-Cost Ways To Up Your Guest Services Game
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! When it comes to quality in ministry, many of our minds automatically...
Thursday Three For All: Christian Hospitality, Giving Guidance, and Astronauts Falling Down
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Woodside Bible Church (Troy, Michigan)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Announcing the 2018 One-Day Workshops
Later this summer we’re bringing back our One-Day Workshops. Since 2016, over 200 leaders from nearly 90 churches all across the U.S. have taken part in these practical training events. This year, we’re bringing back...
Top Ten Quotes: The Way of the Dragon or The Way of the Lamb
Recently our staff team read The Way of the Dragon or the Way of the Lamb, by Jamin Goggin and Kyle Strobel. It is a painful read, not because of bad writing but because of a tough...
Flashback Friday: Star Wars and Second-Time Guests
Every Friday I dig into the archives and dust off an old post. And since today is Star Wars Day (May the Fourth be with you. Shut up. It’s funny.), I figured there was no better...
Thursday Three For All: Lessons Learned in Ministry, Organizational Culture, and Slow-Mo Baseball
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Do I Handle A Problem Volunteer?
Q: We have an older lady that serves at one of our Worship Center doors. I did not ask her to serve, she just showed up and some of the other ushers gave her some...
Until They See It…
As a leader, you have certain standards that you want your team to uphold. You train on those standards. You give feedback based on those standards. You reward behavior and rework hiccups…all centered around those...
