To Call or Not to Call?
We’re ever-so-slowly building a case for the first-time guest follow up process. (You can see the first three parts of this ongoing series here, here, and here.) Today…is an actual phone call really necessary? And...
Latest posts
Get Focus(ed)
Like many of you, I am easily distracted by bright and shiny thi- SQUIRREL! And like many of you, the iDevice is one of the most common offenders. It’s a double-edged sword, because there are...
Your Realist Needs an Enthusiast. (And Vice-Versa.)
Let me start with a small confession: the older I get, the less excitable I am. I don’t necessarily like that. I kind of miss Danny in his 20s, who took on way too much...
Multi-Site: Are You Owning or Resourcing?
For every multi-site church, it seems there’s a slightly different approach to multi-site structure (see a few examples here). In our approach, we have more of a centralized structure. That is, we have a central...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 2)
In a recent post I referenced Chip and Dan Heath’s book Made to Stick, and the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that...
10 Ways Your “Curse of Knowledge” is Impacting Your Guests (part 1)
In their best-selling book Made to Stick, authors Chip and Dan Heath popularized the term “curse of knowledge” … when we know something, it’s hard to imagine that someone else doesn’t know that same thing....
The Art (and Science) of the First-Time Guest Follow-Up Phone Call
We’re gradually building a series on why and how to follow up with your church’s first-time guests. (You can see other posts here and here.) Today: the phone call. If you’ve determined you should make...
How I Use Asana for Event Templates
In a recent post I sang the praises of Asana, our team’s task and project management system. In that post, I mentioned that one of my favorite features is the ability to use templates as...
Bring Home Baby Franks.
Occasionally I’ll hijack this blog away from all things guest services and divert it to the purely personal, and today is unapologetically one of those days. Our kids Jacob and Summer recently went public with...
Answer Some Questions, Win a Few Bucks.
The annual blog survey is back! A dozen or so quick questions that you can answer in a few minutes and get a chance at a $50 Amazon gift card. All answers are anonymous, unless...
