Latest posts

[Webinar] Leading Volunteers During a Pandemic

Recently I teamed up with my friends Mark Waltz, Jason Young, and Greg Atkinson for a panel discussion about how to lead our volunteers and honor our guests when the church isn’t gathering physically. Big...

Post-Pandemic: How to Bring Your Vols Back Strong

We’re getting there, kids. We are in no way out of the woods yet, but we’re beginning to see glimpses of what looks like life returning to normal. We’re hearing stirrings of businesses reopening and...

#comeandsee: Digital Discipleship in an Online World

We’re just emerging from Easter 2020 where 99.9% of us had no public gatherings. And let’s get the Thank-You-Captain-Obvious statement out of the way: having services sequestered to an online-only environment is far from ideal....

Top Ten Quotes: Multipliers

I fell in love with Liz Wiseman’s Multipliers: How the Best Leaders Make Everyone Smarter from the first few pages. Alas, I read the book a couple of years ago and recently realized I’ve never...

Good News Church (Sioux Falls, South Dakota)

Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...

Q&A: How Can We Avoid the Drift?

Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences. We’re...

Be Our (Virtual) Guest: What We’re Learning

Let’s start with the hopefully-obvious point: yesterday was April 1. April Fool’s Day. If you read the rare Wednesday post and thought our brand-new Quaranteenies™ idea was stupid, I have good news and bad news....

Connecting Online: a Pandemic Guide to Guest Services

Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. We are living in unprecedented times. Charting unnavigated and...

Primer Posts

Volunteer Culture: Equipping

You just landed on an every-once-in-a-while series called Primer Posts, a curated collection of my favorite articles and books on one particular topic. These are the resources I usually point to when people ask about getting started...

How Our Team Runs Our Weekly Meeting

Fellow productivity nerds, this one is for you. I love the nuts and bolts of how a meeting is constructed. I love putting together an agenda, checking off boxes, and seeing our team gel and...