There are a lot of church worship traditions that I don’t particularly love: responsive readings (I tend to speed-read and then get tired of waiting around because #efficiency). When a pastor makes you “Look at...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! What do people assume about your church at first glance? I’m not...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
I’m ashamed to admit that I am just getting around to reading What’s Best Next, Matt Perman’s excellent book on productivity, and perhaps one of the most talked-about productivity books of the last five years. I...
Each week as I read through our first-time guest surveys, I know there will be some predictable trends. First-timers are prone to talk about the organizational hospitality they sensed when they arrived, the excitement of...
In guest services, there is a fine line between being visible and staying invisible. As a guest services volunteer, it’s not always easy to know how to strike that balance. But as a guest, whenever...
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I work in a church office. And if you’ve ever worked in...
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q: What do you think is an appropriate amount of transition time between services? Does too much or too little time create a negative experience for our guests? [Name withheld] A: If you have multiple...
If you work with people, it’s only a matter of time before you’re going to find yourself disappointed, frustrated, and angry. People fail. They mess up. And when that person is a volunteer, it can be...
