Until They See It…
As a leader, you have certain standards that you want your team to uphold. You train on those standards. You give feedback based on those standards. You reward behavior and rework hiccups…all centered around those...
Latest posts
Snag a Deal on “People Are The Mission”
It’s been nearly two months since People Are The Mission hit the bookshelves, and I’m grateful for the stories I’m hearing from leaders who are beginning to implement a gospel-fueled change in their guest services culture. Some...
Flashback Friday: Take a Boss Break
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! I’m a sometimes fan of the CBS reality show Undercover Boss. While I recognize...
Thursday Three For All: POTUS, Showing Up, and The Ultimate Infinity War
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Find Your Center
This post originally appeared on November 30, 2009. Robert Peary is widely credited as being the first explorer to reach the North Pole (no record exists of Santa disputing that claim, although I’m told...
Danny Recommends: FullContact
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Guest Services According to John the Baptist
By society’s standards, he was what grandma would’ve called “an odd bird.” He wore an ill-fitting camel hair robe and he ate honey-coated grasshoppers. He hung out in the woods a lot and implored onlookers...
Flashback Friday: The Unseen
Every Friday I dig into the archives and dust off an old post. If you haven’t read it, it’s new to you! They’re all around us. Every weekend, they show up early and stay...
Thursday Three For All: Weekend Misses, Sheep-Stealing, and Cow Serenades
It’s Thursday, kiddies: the day when I roll out a few things I’ve been reading over the past week. Three of ‘em, to be exact. Enjoy. (Remember: click on the big bold print to read the...
Q&A: How Do We Run A Capital Campaign Without Scaring Off Our Guests?
Q: We are in the middle of a building campaign. How can we best consider our guests without scaring them off? [submitted via the 2018 blog survey] A: I’ll never forget that conversation in our...
