This is a curated collection of my favorite articles and books on specific topics. These are the resources I usually point to when people ask about getting started on or getting better at the topic in question.

Each collection is designed to be an ever-evolving list as new material is written and new gaps are filled in. If you have an idea for a category for an upcoming Primer Post, let me know here.


Guest Services philosophy

Creating a hospitable culture

Building your Guest Services team

Guest Services from the Stage

First-Time Guest basics

Outer entry basics

Seating team basics

Multi-site basics 

Volunteer culture (coming soon!)