Closed Castles, Coronavirus, and Creating Anticipation
As this post goes live on April 30, 2020, we are almost seven weeks into the closure of Disneyland in California and Walt Disney World in Florida due to COVID-19. At the time of writing,...
Latest posts
How to Challenge Your Volunteers
Sometimes a volunteer needs a break. In a previous post, I shared five ways to care for a tired team member. And I still stand by what I said from that previous post: “If they...
[Webinar] Leading Volunteers During a Pandemic
Recently I teamed up with my friends Mark Waltz, Jason Young, and Greg Atkinson for a panel discussion about how to lead our volunteers and honor our guests when the church isn’t gathering physically. Big...
Post-Pandemic: How to Bring Your Vols Back Strong
We’re getting there, kids. We are in no way out of the woods yet, but we’re beginning to see glimpses of what looks like life returning to normal. We’re hearing stirrings of businesses reopening and...
#comeandsee: Digital Discipleship in an Online World
We’re just emerging from Easter 2020 where 99.9% of us had no public gatherings. And let’s get the Thank-You-Captain-Obvious statement out of the way: having services sequestered to an online-only environment is far from ideal....
Top Ten Quotes: Multipliers
I fell in love with Liz Wiseman’s Multipliers: How the Best Leaders Make Everyone Smarter from the first few pages. Alas, I read the book a couple of years ago and recently realized I’ve never...
Good News Church (Sioux Falls, South Dakota)
Each month, we revisit a series of posts called Guest Services Road Trip. We’ll travel the country from the comforts of our couches, interviewing leaders who are in the trenches of ministry. Do you have an idea for GSRT...
Q&A: How Can We Avoid the Drift?
Q: I’m looking for tips on how to navigate the ever-present drift towards selfishness on our volunteer teams. Our volunteers (and sometimes team leaders) push back against strategic changes that infringe upon personal preferences. We’re...
Be Our (Virtual) Guest: What We’re Learning
Let’s start with the hopefully-obvious point: yesterday was April 1. April Fool’s Day. If you read the rare Wednesday post and thought our brand-new Quaranteenies™ idea was stupid, I have good news and bad news....
Connecting Online: a Pandemic Guide to Guest Services
Before you read the following post, take note that the original publication date was April 1. April. First. April Fools Day. Thank you. And carry on. We are living in unprecedented times. Charting unnavigated and...
