We’re building a series based on the first-time guest follow up process. (You can see the first four parts here, here, here, and here.) Today…who actually follows up with your first-time guests? Is it a team? A person?...
The audio version of People Are the Mission dropped last week, and you can get it right now on Amazon, Libro, and wherever fine audiobooks are sold. Downloaded. Whatever. Also, if you’re not a current...
Earlier this week I offered up ten books that I think you should read this summer (Have you ordered ’em yet? You haven’t, have you?). Today, in the interest of full disclosure (and wanting to...
It’s that time again, campers: the late-springtime when nerds get giddy with excitement over everyone’s recommended beach reading lists. I have ten for you, picked out of what I’ve read over the last year. These...
In multi-site church world, it’s scarily easy to expand because of the identity of the mothership, and then lose that identity as more campuses are launched. In other words: the excitement and growth that led...
In the last six years we’ve taken hundreds of people through our One-Day Workshops: a day-long deep dive on on particular topic. They’re coming back this fall, with an added brand-new topic! You’ll get on-the-nose...
Occasionally I’ll skim a book that was recommended to me, only to realize post-skim just how valuable the book was, and the need to go back for a deeper dive. Such was the case with...
All of us in hospitalityland have faced the problem of the stealthy guest: the person who wants to lay low, fly under the radar, and do everything possible to keep from being known. But as...
One week ago today, Merriem and I became grandparents. The call came shortly before midnight on Monday: Alyssa and Austin were heading to the hospital. Lil’ Bean – the nickname given to our yet-to-be-born grandchild...
Explosions are rarely a good thing, but never more so than in leadership. When a leader explodes … out of anger, frustration, unmet expectations, whatever … it’s more a reflection of the leader than whatever...
