Don’t Forget Your First-Time Guests this Christmas!
We are mere days away from Christmas Eve services, which means – if you’re in church world or the guest services space – you don’t have time to be reading this what are you doing...
We are mere days away from Christmas Eve services, which means – if you’re in church world or the guest services space – you don’t have time to be reading this what are you doing...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
Sometimes it helps to break out of your context and get into another one…to capture some “we can do that!” moments by observing other teams doing it. That’s the gist of our Guest Services Weekenders:...
I’ll just jump right in: one of the top five books I’ve read this year is Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect. It’s written by Will Guidara, the general...
There is a difference between your Guest Services team and your guest services culture. One has everything to do with what we do, the other has everything to do with who we are. And no...
Time is ticking on the application deadline for Connections Confab, our coaching network that’s coming back in Spring 2023. Confab is a three-session, on-site networking group that gathers for two days each in February, March,...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...
This post originally appeared in 2021. It’s Thanksgiving Day in the United States, and the purpose of Thanksgiving is to…well…give thanks. In your family or friend group, perhaps you have different ways of doing that:...
…but I can carry you.” So goes the tear-jerking line spoken by Samwise the Brave near the end of The Lord of the Rings: The Fellowship of the Ring. As a part of this summer’s...
Every so often we dip our toes into a series called Danny Recommends:, posts that tip you off to the stuff that I…you know. The recommendations might be products for use in your ministry, resources that will...